Refund policy

We want you to love your Calcuera pieces. If something isn't right, you can return it within 30 days of delivery. Everything below can be done yourself in a couple of taps on your order page, using your order number and email.

Cancelling an order

  • Within an hour of ordering: cancel for a full refund to your card, or take store credit for what you paid plus a little extra.
  • Any time before it ships: cancel instantly for store credit (what you paid plus £10 on orders of £40 or more, £5 below that), or ask us to cancel and refund your card. We'll do that as long as it hasn't been packed.
  • You can also remove items, add items, swap sizes or colours, or change the delivery address until your order ships.

Returns

  • Items must be unworn, unwashed and in their original condition with all tags attached, and sent back within 30 days of delivery.
  • Start your return on your order page, send it with InPost to the locker address shown there, and add your InPost tracking number.
  • Your refund is approved as soon as you add your tracking number and goes back to your original payment method automatically 7 days later. Your order page shows a countdown. Prefer store credit? Choose it and get the value of your items plus a little extra.
  • We cover your postage: as soon as you submit your return we send you £3.99 store credit.
  • If you're returning something faulty, damaged or the wrong item, add a photo when you start your return.
  • We check every return when it arrives. If items come back worn, washed, damaged by use or without their tags, we may recover the refund.
  • Original delivery charges are refunded if you return your whole order. Items bought with a discount are refunded at the price you paid.

Exchanges

Before your order ships, swap any item for another size or colour on your order page at no extra cost. Once it's arrived, return it and order the size you need.

Faulty, damaged or wrong items

Report it on your order page with a photo within 30 days of delivery and tell us whether you'd like a replacement, store credit or a refund. This doesn't affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015.

Late or missing orders

If your order is running late, your order page offers store credit straight away. If it hasn't been delivered 30 days after you ordered, you can refund it to your card there in one tap. If tracking says delivered but it hasn't arrived, report it on your order page and we'll investigate and replace or refund it.

Your legal right to cancel

Under the Consumer Contracts Regulations you can cancel most online orders within 14 days of delivery for a full refund, including standard delivery costs. Our 30-day returns go beyond this.

Store credit

Store credit is sent by email as a gift card and can be used on anything at calcuera.com. Any balance left on it stays there for next time.

Questions? Visit our help centre.